If You Build It, They Won’t Come
By Shane O'Neill, Vice President
So, you’ve finally invested in your future and developed a fantastic website with full e-commerce capability. It’s a pretty little beast, web responsive, beautiful product images, wish lists, opt-in forms and so on. Yet, what has it done for your business? Probably not much if consumers don’t find it. You’ve bought the Ferrari, but you’ve got to upkeep the thing, put gas in it and trot it out so people can see it…or else why’d you buy a Ferrari? So, you’ve got one more thing to build… a plan.
If it helps, think of your website like your brick and mortar store. Some stores have the luxury of built-in foot traffic, based on their location, while others may be more of a destination. And regardless of your location, strategic marketing helps to increase that foot traffic and thus sales. Your website is no different! In fact, it’s more difficult to drive quality traffic to your website because everyone is competing for the same space. This is where digital marketing comes into play. It drives traffic to your website where people can shop you and either buy online or visit your store. But not all digital marketing is the same. Just like that business card size ad in the back of a magazine vs. a full-page, inside front cover ad; there are options when it comes to digital marketing. Unless you know the difference, you’re stuck with the “business card size ad”. That’s where a lot of jewelers live and don’t even know it. Some even do their digital marketing themselves… good luck with that, because the truth is digital is much more sophisticated than most even understand. I’m in the jewelry industry and even though I’m not a retailer, I know about diamonds… the four Cs. So, I should be able to buy diamonds for your store, right? Do you see how we are sharing a laugh together, right now? Ok, enough with that soapbox… this is why you need to build the plan.
You might be surprised how many retailers just kind of spitball their marketing, in particular, digital marketing. Whether they don’t understand it, don’t really believe in it, or simply don’t know how to budget for it. Usually, they try it here and there and then write it off as not working. Well, there are many factors that go into that statement and, truth be told, most are doing it wrong. First things first…build a plan. Building that plan includes setting and sticking to a marketing budget and, if you want to succeed online, embracing the many digital marketing opportunities out there.
Most retailers today dedicate 25% – 60% of their overall marketing dollars to online initiatives. (Overall marketing budgets are 6-8% of gross sales)
Establish KPI’s and measure conversions. Most retailers don’t do these things and, as a result, are left in the same stagnant rotation.
Find an experienced partner who can articulate a multi-layered approach to digital marketing… not just someone who talks about paying for clicks. What do they believe? What’s their strategy? Believe me, there is a difference.
Finally, remember that the aim is a complimentary marketing mix. There is still a need for traditional media, but it helps to compare costs vs. reach. It’s also helpful to re-think traditional media and how it can drive people to your online space. There are also numerous types of digital media such as paid search (PPC), social advertising, SEO, geo-fencing, retargeting, digital display, text-based marketing (SMS) and that’s just a few. You most likely can’t do them all and do them well, so you’ll need to select the types of media that complement your plan and objectives. Again, it’s about reach. If you don’t have an adequate budget for a particular type of digital media, you’re basically spending money on the “business card size ad” and let’s be honest, that rarely works.
I challenge you to get serious about what you do online. Build a plan, put the right team in place and watch what happens in the next year. Times are rapidly changing. Jewelers will either adapt or slowly become irrelevant. Want to make 2017 great? Build a plan. Build it!