Fruchtman Findings

Service with a Sparkle. Service calls are proactive—you’re offering your customer something valuable with no strings attached. And that can...

Contrary to what many of our sales associates believe—or at least how they behave—the last step in the selling process...

Yes, yes, I know!  It’s not even the end of June and JCK is barely over, but the trick that...

By David Turgeon, EVP Client Services In the realm of luxury retailing, especially within the fine jewelry industry, creating an...

By David Turgeon, SVP Client Services Well, it’s now officially winter. The celebrations of the holiday season are largely over...

by David Turgeon, SVP Client Services Regardless of the endless prognostications of how 2024 will unfold, customers are still buying...

by David Turgeon, SVP We all know about the 5 “Love Languages”. For me, I actually think that there is...