Fruchtman Findings

This axiom of luxury retailing bears repeating - “Clients may forget the details of their purchases but they will never...

It’s no secret that the engagement ring market has been thrown off-kilter over the last few years, and the COVID-19...

The best way to thrive this Holiday Season is to be ready to optimize every client interaction that comes your...

Service with a Sparkle. Service calls are proactive—you’re offering your customer something valuable with no strings attached. And that can...

Contrary to what many of our sales associates believe—or at least how they behave—the last step in the selling process...

London fundraiser sees a jaw dropping sale.

The culture of a workplace is everything. But that culture starts at the top with leadership. I want to encourage...

By David Turgeon, EVP Client Services In the realm of luxury retailing, especially within the fine jewelry industry, creating an...