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Home / Findings / Customer Service

Fruchtman Findings

Industry insights from the jewelry marketing experts.

Clienteling in 2025: The Art of Making Clients Feel Like VIPs (Because They Are!)
February 21 2025
Clienteling in 2025: The Art of Making Clients Feel Like VIPs (Because They Are!)

Today’s luxury shoppers expect a level of personalized service that borders on mind-reading; and if we’re being real, they deserve...

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Why AI and Authenticity Don’t Mix for Local Retailers
February 07 2025
Why AI and Authenticity Don’t Mix for Local Retailers

As AI dominates the business world as the latest buzzword, local retailers must ask themselves: Can you truly be authentic...

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The Art of Authenticity: Elevating the Luxury Jewelry Experience
February 07 2025
The Art of Authenticity: Elevating the Luxury Jewelry Experience

Authenticity is the foundation upon which extraordinary luxury experiences are built, transforming a transaction into a lifelong relationship.

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Out With the Old?
January 24 2025
Out With the Old?

We spend significant time targeting the Engagement crowd, when the real money may be somewhere else.

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Planning for Success in 2025… Preparation Meets Opportunity
January 09 2025
Planning for Success in 2025… Preparation Meets Opportunity

We all know the power of planning - and  “planning our work and working our plan” is always a good...

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Don’t Miss These Valentine’s Trends
January 09 2025
Don’t Miss These Valentine’s Trends

If you want to make the most profits from fashion jewelry, you have to pay attention to fashion trends. Looking...

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Personal Touch Marketing
October 29 2024
Personal Touch Marketing

Everyone should be ready with their holiday plans and execution of those holiday plans. What we always forget is the...

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Navigating the 2024 Holiday Selling Season: Maximize Every Client Interaction for Success!
October 17 2024
Navigating the 2024 Holiday Selling Season: Maximize Every Client Interaction for Success!

The best way to thrive this Holiday Season is to be ready to optimize every client interaction that comes your...

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